Cancellation & Refund Policy

Cancellation

Cancellation requests should be raised as early as possible before dispatch. Once an order has been dispatched, cancellation may not be possible.

Refund eligibility

Eligible cases may include non-delivery, an incorrect product or product damage in transit, subject to verification and the terms applicable to the order.

Refund processing

Approved refunds are returned through the original payment method where supported. Processing time depends on the payment provider and banking network.

How to request assistance

Contact support with your order number, registered phone number and a description of the issue. Supporting photographs may be requested for damaged or incorrect deliveries.